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2023 Jeep Grand Cherokee L Problems: 8 Known Issues

2023 model year · 170+ owner reports · Updated August 2026

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Issue summary

According to Au7o's analysis of 170+ owner reports, the 2023 Jeep Grand Cherokee L has 8 documented known issues, with 2 rated critical. The most serious are Steering Column Intermediate Shaft Improperly Assembled - Loss of Steering (Recall 23V352) ($0-$0 repair) and Rear Coil Spring Out of Position / Separation From Spring Seat (Recalls 23V413 and 26V051) ($0-$0 repair). The most commonly reported issue is eTorque Mild Hybrid 48V Battery and Stop/Start Malfunction with 170 owner reports. Across all issues with published estimates, repair costs range from $150 to $1,600. DIY maintenance guides at au7o.io.

In This Article

  • Grand Cherokee L Steering1
  • Grand Cherokee L Suspension1
  • Grand Cherokee L Electrical3
  • Grand Cherokee L Body/Panels1
  • Grand Cherokee L Safety/Recalls1
  • Grand Cherokee L Interior1
  • Recalls14
  • FAQ
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In This Article

  • Steering1
  • Suspension1
  • Electrical3
  • Body/Panels1
  • Safety/Recalls1
  • Interior1
  • Recalls14
  • FAQ

All 8 Known Issues

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On the 2021-2023 Jeep Grand Cherokee L, a subset of Grand Cherokee L SUVs left the plant with the steering column intermediate shaft incorrectly assembled to the U-joint that couples the column to the steering gear. The joint can work loose and, in the worst case, the intermediate shaft can disconnect entirely, producing a complete loss of steering control. Stellantis recalled 35,407 Grand Cherokee L units (plus 53,965 two-row Grand Cherokees) under NHTSA campaign 23V352 in May 2023, with roughly 1% of the population estimated to be defective. The warning signs owners report before failure are increasing free play in the steering wheel and a clunk or popping noise when turning.

Common Symptoms

  • Excessive play or looseness in the steering wheel
  • Clunk, pop or knocking noise when turning the wheel
  • Steering wheel feels disconnected or vague
  • Complete loss of steering control (worst case)

How to Fix

Run the VIN at NHTSA.gov or through a Jeep dealer for recall 23V352 (FCA internal recall number 58A). The dealer inspects the steering column intermediate shaft and, where the assembly is incorrect, replaces the intermediate shaft and associated hardware and reinstalls it to spec, free of charge. Owners who already paid for the repair can submit receipts for reimbursement. Do not drive the vehicle if steering play or a clunk when turning is present.

Typical repair cost:$0 - $0

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2021-2023 Jeep Grand Cherokee L, grand Cherokee L rear coil springs can shift out of their upper spring seat and, in rare cases, separate from the vehicle while driving, creating a road hazard for following traffic and degrading rear suspension geometry. The original recall 23V413 (June 2023) addressed the condition, but the prescribed repair procedure was performed incorrectly on a large number of vehicles, leaving springs still out of position. Stellantis therefore issued a second, superseding recall - NHTSA 26V051, covering 80,620 vehicles including approximately 51,481 Grand Cherokee L units built between December 5, 2020 and May 31, 2023. NHTSA also opened a query into post-remedy detachments.

Common Symptoms

  • Rear of vehicle sagging or sitting low on one side
  • Clunking or banging from the rear over bumps
  • Loose or unstable rear-end handling
  • Coil spring visibly out of its seat or missing

How to Fix

Check the VIN for recall 26V051 (which replaces 23V413) even if the earlier recall was already performed - the whole point of the second campaign is that the first repair was often done wrong. The dealer inspects both rear coil springs for correct seating and repairs or reinstalls any out-of-position spring at no cost. Owners who notice the rear sitting low on one corner, a rattle or clunk from the rear on bumps, or unusual rear-end handling should stop driving and have it inspected immediately.

Typical repair cost:$0 - $0

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026
Community reported
170 owners

On the 2021-2024 Jeep Grand Cherokee L, the Grand Cherokee L's eTorque mild hybrid system experiences 48V battery faults and stop/start malfunctions. The auxiliary battery loses charge capacity, causing the stop/start system to disable itself and triggering warning messages. The belt-starter-generator can also produce vibration during engine restarts.

Common Symptoms

  • Stop/Start system disabled message
  • ESS unavailable warning
  • Rough engine restart at stop lights
  • 48V battery warning
  • Reduced fuel economy
  • Belt chirp on engine restart

How to Fix

A dealer software update recalibrates the battery management system. If the 48V battery has degraded, it must be replaced (dealer-only part). Ensure the 12V auxiliary battery is also in good condition as a weak 12V battery stresses the eTorque system.

Owner tips & cautions

  • TipKeep both the 48V and 12V batteries healthy — a weak 12V battery causes the eTorque system to overwork and fail prematurely
Typical repair cost:$0 - $1,200

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Based on 170 owner reports

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Community Reported
Medium Confidence170 owner reportsLast reported by owners Mar 2026Reviewed Mar 2026

On the 2021-2024 Jeep Grand Cherokee L, wL Grand Cherokee L owners repeatedly report a flat 12V battery after the vehicle sits for as little as several days. The root cause is a module that never enters sleep mode after lock-up, so residual current draw stays far above the roughly 30 mA that should remain about 30 minutes after locking. Owners and dealers have traced multiple distinct causes: an active ground fault in the rear liftgate exterior lock switch that repeatedly cycles the door locks and exterior lights, the connected-services/telematics box waking the vehicle to answer server pings, and modules left awake by incompletely debugged control-unit software. Note this is separate from the 48V eTorque battery fault - here the conventional 12V starting battery goes dead.

Common Symptoms

  • Dead 12V battery after the vehicle sits several days to two weeks
  • Door locks cycling or exterior lights flashing on their own while parked
  • Multiple warning messages on the cluster after a jump start
  • Battery repeatedly replaced under warranty with no lasting fix
  • Slow crank or no crank

How to Fix

Have a technician perform a proper parasitic draw test: lock the vehicle, wait 30-45 minutes for all modules to time out, then measure current at the 12V battery; anything above about 30 mA needs to be traced by pulling fuses to isolate the circuit. The most commonly confirmed hardware fix on the WL is replacing the rear liftgate exterior lock/release switch (which requires liftgate trim disassembly). Also apply all outstanding module software updates through the dealer, and try disabling connected services or unpairing the Jeep app if the draw follows telematics. Replace the 12V battery afterwards if it has been deeply discharged repeatedly.

Typical repair cost:$150 - $900

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2021-2026 Jeep Grand Cherokee L, the Uconnect 5 system in the Grand Cherokee L experiences frequent freezing, touchscreen lag, wireless CarPlay/Android Auto disconnections, and occasional black screen events requiring a hard reset.

Common Symptoms

  • Touchscreen freezing
  • Black screen
  • CarPlay/Android Auto disconnecting
  • Slow response to inputs
  • Backup camera delay

How to Fix

Typical repair cost:$0 - $200

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Community Reported
Medium Confidence

On the 2021-2025 Jeep Grand Cherokee L, the Grand Cherokee L with the dual-pane panoramic sunroof is prone to water leaks caused by clogged or kinked drain tubes. The extended-length L model has longer drain tube runs than the standard Grand Cherokee, increasing the likelihood of blockage. Water pools in the sunroof channel and overflows into the headliner, dripping onto the front seats, center console electronics, and overhead console modules. The rear drain tubes are especially prone to clogging where they pass through the C-pillar.

This issue also affects: Jeep Grand Wagoneer

Common Symptoms

  • Water dripping from headliner near sunroof area
  • Wet spots on front or rear seats after rain
  • Water stains on headliner fabric
  • Musty smell inside vehicle
  • Overhead console lights or controls malfunctioning

How to Fix

Clear all four sunroof drain tubes using compressed air blown from the top opening — do NOT use a wire, which can puncture the tubes. Check that the drain tube exits under the vehicle are clear of debris. If water has already entered the headliner, pull it back to dry the insulation and check for mold. Inspect the overhead console module and ambient lighting connectors for corrosion. Stellantis has issued a TSB with revised drain tube routing for 2021-2022 models.

Typical repair cost:$0 - $800

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Community Reported
High Confidence

On the 2021-2025 Jeep Grand Cherokee L, grand Cherokee L owners frequently see the adaptive cruise control and forward collision warning systems drop out with an "ACC/FCW Unavailable, Service Required" message, or find the FCW OFF telltale permanently illuminated and unclearable through the settings menu. The forward-facing radar sensor behind the lower grille is the usual culprit: it is low and exposed, so road debris impacts, a minor front-end bump, ice or heavy road grime knock it out of alignment or damage it outright. Related complaints include the system failing to warn or brake at all in owner-conducted tests, and conversely phantom auto-braking events during parking maneuvers and intersection turns. Compounding it, any front-end body or bumper work that disturbs the sensor requires an ADAS recalibration that many general shops skip.

Common Symptoms

  • "ACC/FCW Unavailable - Service Required" message
  • Forward Collision Warning OFF telltale stuck on
  • Adaptive cruise control will not engage
  • Automatic emergency braking activating with no obstacle present
  • Blind spot monitoring warning at the same time

How to Fix

Clean the lower grille radar area and the windshield camera first - grime and ice cause a large share of temporary faults. If the message persists, have the module scanned for radar-specific faults and check the sensor bracket for impact damage or misalignment. Some cases are corrected by a dealer software update plus a reset of the programmable feature configuration. Where the sensor is damaged it must be replaced and then professionally ADAS-calibrated - the calibration is mandatory, not optional, and a replacement sensor that is never calibrated will misjudge distance. Always require documented ADAS recalibration after any front bumper or windshield replacement.

Typical repair cost:$250 - $1,600

Research This Issue

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Community Reported
Medium ConfidenceVerifiedReviewed Aug 2026

On the 2021-2023 Jeep Grand Cherokee L, the three-row Grand Cherokee L has a large amount of unsupported interior trim and two rows of folding seats behind the driver, and early-build WL75 vehicles are notorious among owners for a chorus of rattles and creaks. Owners document noise from the second and third row seat frames and latches, the rear cargo area trim, door panel edges, the headliner near the panoramic roof, and the dashboard vents and A-pillar area. The noise is markedly worse in cold weather as the plastics contract and stiffen. Dealers often cannot reproduce the rattle in a warm shop, so many owners end up doing their own felt-tape and foam fixes. It is a quality and satisfaction problem rather than a mechanical safety risk, but it is one of the most consistently reported complaints on the platform.

Common Symptoms

  • Rattles from second and third row seats over bumps
  • Creaking from door panels and dashboard
  • Noise noticeably worse in cold weather
  • Squeak from the cargo area or headliner
  • Dealer unable to duplicate the noise

How to Fix

Isolate each noise with a helper pressing on suspect panels while driving on a rough surface. Common owner-verified fixes on the WL: felt tape or flocked tape on the second-row seat J-rails and latch strikers, foam padding between the dash structure and the HVAC vent housings, and re-seating door panel clips. For the second-row seat squeak, Stellantis has historically used a j-rail tape procedure on Grand Cherokee seat frames; ask the dealer to check for an applicable WL squeak-and-rattle bulletin. Where the noise persists, seat rail replacement has resolved it. Address it inside the 3/36 basic warranty - out of warranty, dealers rarely pursue rattles.

Typical repair cost:$0 - $600

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Community Reported
Medium ConfidenceVerifiedReviewed Aug 2026
NHTSA Recalls14 recalls

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

Campaign #26V32800021/05/2026

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Chrysler (FCA US LLC) is recalling certain 2024-2025 Jeep Wagoneer, 2024-2026 Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Cherokee 4XE, Jeep Grand Wagoneer, 2025 Jeep Wagoneer L, 2025-2026 Jeep Grand Wagoneer L, and 2026 Jeep Cherokee vehicles. Due to a software error, the tire pressure monitoring system may fail to detect low tire pressure and/or fail to illuminate the tire pressure monitoring system (TPMS) warning light as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring System."

Campaign #26V55900001/09/2026

VISIBILITY:WINDSHIELD WIPER/WASHER

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Frequently Asked Questions

What are the most common Jeep Grand Cherokee L problems?

According to Au7o's analysis of 170+ owner reports, the 2023 Jeep Grand Cherokee L has 8 documented issues. The most frequently reported are: Steering Column Intermediate Shaft Improperly Assembled - Loss of Steering (Recall 23V352), Rear Coil Spring Out of Position / Separation From Spring Seat (Recalls 23V413 and 26V051), eTorque Mild Hybrid 48V Battery and Stop/Start Malfunction. Of these, 2 are rated critical and should be addressed promptly.

Is the Jeep Grand Cherokee L reliable?

The 2023 Jeep Grand Cherokee L has 8 known issues documented across 170+ owner reports. 2 issues are rated critical: Steering Column Intermediate Shaft Improperly Assembled - Loss of Steering (Recall 23V352) and Rear Coil Spring Out of Position / Separation From Spring Seat (Recalls 23V413 and 26V051). Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common Jeep Grand Cherokee L problems?

Repair costs for known Jeep Grand Cherokee L issues range from $0 to $1,600, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, Steering Column Intermediate Shaft Improperly Assembled - Loss of Steering (Recall 23V352), typically costs $0-$0 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What is the 2021-2023 Jeep Grand Cherokee L Steering Column Intermediate Shaft Improperly Assembled - Loss of Steering (Recall 23V352)?

A subset of Grand Cherokee L SUVs left the plant with the steering column intermediate shaft incorrectly assembled to the U-joint that couples the column to the steering gear. The joint can work loose and, in the worst case, the intermediate shaft can disconnect entirely, produci… Repairs typically run $0-$0. Severity: high.

What is the 2021-2023 Jeep Grand Cherokee L Rear Coil Spring Out of Position / Separation From Spring Seat (Recalls 23V413 and 26V051)?

Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.

Data sourced from 170+ owner reports, NHTSA recalls, TSBs, and automotive forums.

Chrysler (FCA US, LLC) is recalling certain 2026 Jeep Grand Cherokee and Grand Cherokee L vehicles. Due to a software issue in the body control module (BCM), the windshield wipers may fail.

Campaign #26V52900013/08/2026

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Chrysler (FCA US, LLC) is recalling certain 2026 Jeep Wrangler, Jeep Gladiator, Jeep Compass, Jeep Cherokee, Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Wagoneer, Jeep Grand Wagoneer L, Ram Promaster, Ram Promaster EV, Ram 1500, Ram 2500, Chrysler Pacifica Plug-In Hybrid, Chrysler Voyager, and 2026-2027 Chrysler Pacifica and Dodge Charger vehicles. The rearview camera image may fail to display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Campaign #26V53100013/08/2026

AIR BAGS:SIDE/WINDOW

Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

Campaign #24V89700027/11/2024

+ 9 more recalls. Check all on NHTSA.gov

Enter your VIN at NHTSA.gov to check recalls specific to your vehicle.

Grand Cherokee L rear coil springs can shift out of their upper spring seat and, in rare cases, separate from the vehicle while driving, creating a road hazard for following traffic and degrading rear suspension geometry. The original recall 23V413 (June 2023) addressed the condi… Repairs typically run $0-$0. Severity: high.

What is the 2021-2024 Jeep Grand Cherokee L eTorque Mild Hybrid 48V Battery and Stop/Start Malfunction?

The Grand Cherokee L's eTorque mild hybrid system experiences 48V battery faults and stop/start malfunctions. The auxiliary battery loses charge capacity, causing the stop/start system to disable itself and triggering warning messages. The belt-starter-generator can also produce… Repairs typically run $0-$1,200. Severity: medium.

What is the 2021-2025 Jeep Grand Cherokee L Panoramic Sunroof Drain Blockage and Water Leak?

The Grand Cherokee L with the dual-pane panoramic sunroof is prone to water leaks caused by clogged or kinked drain tubes. The extended-length L model has longer drain tube runs than the standard Grand Cherokee, increasing the likelihood of blockage. Water pools in the sunroof ch… Repairs typically run $0-$800. Severity: medium.

What is the 2021-2024 Jeep Grand Cherokee L Parasitic 12V Battery Drain From Modules Failing to Sleep (Rear Liftgate Switch / Telematics)?

WL Grand Cherokee L owners repeatedly report a flat 12V battery after the vehicle sits for as little as several days. The root cause is a module that never enters sleep mode after lock-up, so residual current draw stays far above the roughly 30 mA that should remain about 30 minu… Repairs typically run $150-$900. Severity: medium.

What is the 2021-2025 Jeep Grand Cherokee L "ACC/FCW Unavailable - Service Required" From Front Radar Sensor Fault or Lost Calibration?

Grand Cherokee L owners frequently see the adaptive cruise control and forward collision warning systems drop out with an "ACC/FCW Unavailable, Service Required" message, or find the FCW OFF telltale permanently illuminated and unclearable through the settings menu. The forward-f… Repairs typically run $250-$1,600. Severity: medium.

What is the 2021-2026 Jeep Grand Cherokee L Uconnect 5 Infotainment Freezing and Lag?

The Uconnect 5 system in the Grand Cherokee L experiences frequent freezing, touchscreen lag, wireless CarPlay/Android Auto disconnections, and occasional black screen events requiring a hard reset. Repairs typically run $0-$200. Severity: low.

What is the 2021-2023 Jeep Grand Cherokee L Widespread Interior Squeaks, Rattles and Creaks From Second/Third-Row Seats, Door Panels and Dash?

The three-row Grand Cherokee L has a large amount of unsupported interior trim and two rows of folding seats behind the driver, and early-build WL75 vehicles are notorious among owners for a chorus of rattles and creaks. Owners document noise from the second and third row seat fr… Repairs typically run $0-$600. Severity: low.