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According to Au7o's analysis of 1,000+ owner reports, the 2023 Mercedes-Benz EQE has 10 documented known issues, with 3 rated critical. The most serious are Improperly Manufactured 80-Amp Fuse in Main Fuse Box Kills Restraints, Cluster or Drive Power ($0-$0 repair), Steering Coupling Bolt Left Untorqued at the Steering Rack — Loose Coupling, Loss of Steering ($0-$0 repair) and Battery Management System Memory Overflow Opens HV Contactors — Sudden Loss of Drive Power ($0-$0 repair). The most commonly reported issue is DC Fast Charging Speed Inconsistency with 580 owner reports. Across all issues with published estimates, repair costs range from $150 to $3,500. DIY maintenance guides at au7o.io.
All 10 Known Issues
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What are the most common Mercedes-Benz EQE problems?
According to Au7o's analysis of 1,000+ owner reports, the 2023 Mercedes-Benz EQE has 10 documented issues. The most frequently reported are: Improperly Manufactured 80-Amp Fuse in Main Fuse Box Kills Restraints, Cluster or Drive Power, Steering Coupling Bolt Left Untorqued at the Steering Rack — Loose Coupling, Loss of Steering, Battery Management System Memory Overflow Opens HV Contactors — Sudden Loss of Drive Power. Of these, 3 are rated critical and should be addressed promptly.
Is the Mercedes-Benz EQE reliable?
The 2023 Mercedes-Benz EQE has 10 known issues documented across 1,000+ owner reports. 3 issues are rated critical: Improperly Manufactured 80-Amp Fuse in Main Fuse Box Kills Restraints, Cluster or Drive Power and Steering Coupling Bolt Left Untorqued at the Steering Rack — Loose Coupling, Loss of Steering and Battery Management System Memory Overflow Opens HV Contactors — Sudden Loss of Drive Power. Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.
How much does it cost to fix common Mercedes-Benz EQE problems?
Repair costs for known Mercedes-Benz EQE issues range from $0 to $3,500, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, Improperly Manufactured 80-Amp Fuse in Main Fuse Box Kills Restraints, Cluster or Drive Power, typically costs $0-$0 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.
What is the 2023-2024 Mercedes-Benz EQE Improperly Manufactured 80-Amp Fuse in Main Fuse Box Kills Restraints, Cluster or Drive Power?
A batch of 80-amp fuses in the main power distribution box on 2023-2024 EQE 350/EQE 500 (shared with C-Class, E-Class, GLC, EQS) was manufactured out of specification. The fuse element can fail below rated current, cutting supply to whatever circuit it feeds. Depending on which f… Repairs typically run $0-$0. Severity: high.
What is the 2023-2026 Mercedes-Benz EQE Steering Coupling Bolt Left Untorqued at the Steering Rack — Loose Coupling, Loss of Steering?
Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.
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On the 2023-2024 Mercedes-Benz EQE, a batch of 80-amp fuses in the main power distribution box on 2023-2024 EQE 350/EQE 500 (shared with C-Class, E-Class, GLC, EQS) was manufactured out of specification. The fuse element can fail below rated current, cutting supply to whatever circuit it feeds. Depending on which fuse opens, owners lose the instrument cluster, the airbag/restraint system, or drive power entirely; Mercedes also flagged an elevated fire risk. Mercedes found it in September 2023 after non-starting cars at the assembly plant, not from field crashes.
Common Symptoms
Car dead / will not start
Instrument cluster goes blank
Airbag / SRS warning light
Sudden loss of drive power
Multiple unrelated electrical faults at once
Burning smell from front electrical box
How to Fix
Recall repair replaces the entire main fuse box (not just the fuse), free of charge — MBUSA recall number 2024030008, owner letters mailed April 5 2024. Do not attempt to swap the individual 80A fuse; the campaign replaces the assembly, and a used fuse box requires XENTRY programming to the VIN.
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On the 2023-2025 Mercedes-Benz EQE EVA2 90.6 kWh HV battery, other control units on the EVA2 platform continuously send diagnostic requests to the high-voltage battery management system (BMS). The BMS memory capacity overflows, the module shuts down and commands the HV contactors open, disconnecting the 90.6 kWh pack from the drive unit. The car loses propulsion without warning while driving; steering and brakes remain but power assist behavior changes. NHTSA campaign 24V-372 covers 14,912 EQE/EQS vehicles built roughly Feb 1 2023 - May 11 2024.
"Drive system: Stop safely" or "Drive system fault" message
Vehicle will not restart after shutdown
Red HV battery warning on cluster
Vehicle coasts to a stop in traffic
How to Fix
Dealer reflash of the battery management system control unit under recall 24V-372 (MBUSA number 2024050004 family). This remedy is NOT deliverable over the air — the car must go to a Mercedes dealer for a XENTRY flash. If the car has already stranded, a XENTRY soft reset restores drive, but the software update is the permanent fix. Check VIN at nhtsa.gov/recalls.
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On the 2023-2025 Mercedes-Benz EQE Electric, eQE owners report OTA software updates failing mid-installation, leaving the infotainment system in a degraded state or boot loop. The issue appears related to connectivity interruptions during the download phase and inadequate rollback mechanisms in the MBUX software.
Ensure the vehicle is connected to a strong Wi-Fi network and parked with the high-voltage battery above 50% before initiating updates. If an update fails, a dealer visit is required to reflash the MBUX head unit via XENTRY. Mercedes has improved update reliability in recent firmware versions.
Owner tips & cautions
TipNever start an OTA update on cellular — always use home Wi-Fi. Keep the car plugged in during updates. If it fails, a hard reboot (hold power button 10s) sometimes recovers the system before you need a dealer visit.
Medium Confidence420 owner reportsLast reported by owners Feb 2026Reviewed Mar 2026
On the 2023-2025 Mercedes-Benz EQE, the EQE's charging flap is electrically released and requires the car to detect the key fob before it will unlatch. The small actuator motor (Mercedes part A0008206212) fails, or its latch sticks, leaving the flap either locked shut — you cannot charge at all — or stuck reporting "charging flap open" so the car will not go to sleep. Failures also present when the key fob battery is weak or when the 12V system is low, so the same symptom has an electrical and a mechanical root cause. Some owners have had the flap cover physically detach.
Common Symptoms
Charge port flap will not open
"Charging socket flap is open" message that will not clear
Flap will not latch closed
Cannot start a charging session
Flap opens only intermittently
How to Fix
Diagnose in order: try a second key fob and replace the fob battery, lock the car and walk away for several minutes to force an electronics reset, then check 12V battery health. If the flap is still stuck shut, use the manual emergency release — a pull cable behind a small insulation cutout on the right side of the trunk — to get the flap open. The permanent repair is replacement of the charge flap actuator motor (A0008206212, roughly $30-60 for the part) or the full flap assembly if the latch or hinge is damaged.
On the 2023-2025 Mercedes-Benz EQE, the EQE keeps its 12V AGM battery topped up from the HV pack through the DC/DC converter, but only when the vehicle's control units are allowed to sleep. Owners report telematics and comfort modules that never enter sleep — triggered by scheduled departure/preconditioning times, Mercedes me app polling, or an aftermarket OBD dongle — which drains the 12V overnight and, in the worst pattern, makes the HV pack cycle repeatedly to nurse a weak 12V. (Owner speculation - no manufacturer bulletin confirms an OBD dongle or app polling as the root cause.) The result is roughly 1-2%/day standing loss in owner reports (against a normal figure well under 1%) or a car that is simply dead in the morning with a 12V warning. A weak 12V also cascades: door handles won't present, the charge flap won't unlock, MBUX won't boot.
"12V battery low" or "Battery malfunction" message
Car dead / no response to key after sitting
5-10% HV state-of-charge lost per day while parked
Door handles do not present
Charge flap will not unlock
Multiple random warning messages on startup
How to Fix
First, remove any aftermarket OBD dongle and turn off scheduled departure times, pre-entry climate and seat preconditioning in MBUX / Mercedes me. (Owner speculation - no manufacturer bulletin confirms an OBD dongle or app polling as the root cause.) Have the dealer run a quiescent-current (parasitic draw) test with XENTRY to find the module that isn't sleeping and apply the current control-unit software. If the AGM itself is degraded, replace it — the EQE 12V AGM must be registered/coded to the battery-monitoring sensor with XENTRY or the DC/DC charging strategy stays wrong and the new battery dies too.
On the 2023-2025 Mercedes-Benz EQE Electric, eQE owners experience significantly inconsistent DC fast charging speeds, with the car sometimes limiting to 50-80 kW even on 150+ kW capable chargers. The battery thermal management system is overly conservative, throttling charge rates based on recent driving history and ambient temperature.
Use the "Route" function in MBUX navigation to pre-condition the battery before arriving at a DC fast charger. Avoid back-to-back fast charging sessions. A software update improves the battery thermal preconditioning algorithm — ensure the latest firmware is installed.
Owner tips & cautions
TipAlways route to your charger through MBUX navigation — the car will precondition the battery en route. This alone can double your peak charge rate. Charging cold after a short drive will always be slow.
Medium Confidence580 owner reportsLast reported by owners Feb 2026Reviewed Mar 2026
On the 2023-2026 Mercedes-Benz EQE, a gap in the assembly process let some EQE sedans skip the steering-coupling bolt torque station entirely. The bolt that clamps the steering column coupling to the steering rack pinion is loose from new and works its way looser with mileage. Owners first notice a knocking or clunking noise from the steering column, then vague on-center feel; in the worst case the coupling separates from the rack and steering input stops reaching the wheels. NHTSA campaign 25V-533, 3,749 EQE and GLC vehicles.
Common Symptoms
Often no owner-noticeable warning - the defect is a skipped factory torque step, identified by VIN rather than by symptom
Loss of steering control (worst case)
How to Fix
Dealer inspects and torques the steering coupling bolt to production spec under recall 25V-533, free of charge. Owner notification letters mailed October 6 2025. Any clunk, knock or rattle from the steering column on a 2023-2026 EQE should be treated as urgent — do not drive it in for an appointment weeks out, ask for immediate inspection.
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On the 2023-2025 Mercedes-Benz EQE, the EQE's flush-mounted presenting door handles use a small electric actuator plus a capacitive Keyless-Go sensor. Two distinct failure modes recur: the handle does not extend at all when you approach or touch it (actuator or module failure, often mechanically stuck so it "plops out" only with brute force), and the handle extends but the capacitive lock/unlock touch surface stops responding. Owners on the EQ forums report repeat failures on the same car within months, and dealers have acknowledged it as a known issue with a factory repair defined for certain VIN ranges. Because the same failure sequence follows a low 12V, many apparent handle failures are electrical rather than mechanical.
Common Symptoms
Door handle does not extend when approaching the car
Handle only pops out if forced
Touch-to-lock on the handle does not respond
Locked out of the vehicle
Repeat failure of a previously replaced handle
Handle stays extended and will not retract
How to Fix
If it is intermittent, first do a system reset (disconnect the 12V for ~15 minutes) and check 12V health — that clears a large share of "failures." If the handle is genuinely dead or physically stuck, the fix is replacement of the handle assembly / actuator and Keyless-Go sensor for that door and coding to the car. Ask the dealer to check your VIN against the factory-repair range before paying out of pocket; several owners have had it covered. Use the manual emergency door release procedures in the owner's manual if you are locked out.
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On the 2023-2025 Mercedes-Benz EQE, the EQE's heat pump (Intelligent Thermal Management, part of the ENERGIZING/heat-pump option) intermittently stops delivering cabin heat: the blower keeps running but the air turns cold, sometimes with a climate fault message, and the system works normally again on the next drive cycle. Owners across the EQE and EQS report the same pattern, and because it is intermittent it frequently passes a dealer check with no fault stored. A related and more serious version is a completely unresponsive climate control system where neither heat nor A/C works; at least one case escalated to Mercedes engineers and ended with wholesale replacement of the A/C and heating hardware.
Common Symptoms
Heat stops working mid-drive, air turns cold
Heating works again on the next drive
Climate control unresponsive to inputs
No A/C and no heat
Reduced range in cold weather from resistive-heater fallback
Climate fault message in MBUX
How to Fix
Get it captured while faulty — have the dealer read the HVAC and thermal-management control units with XENTRY during a failure event rather than after. Most cases are resolved by the current thermal-management / HVAC control unit software; persistent cases have required replacing the electric coolant valve block, the refrigerant/heat-pump circuit sensors, or the electric refrigerant compressor. Refuse a "that's normal for a heat pump" answer if the vent air is genuinely cold with a high setpoint — but note that a heat pump normally modulates vent temperature and can feel cool while still holding cabin temperature.
On the 2023-2025 Mercedes-Benz EQE, two related MBUX failures recur on the V295. First, the central display goes black or the head unit reboots itself — sometimes during startup, sometimes while driving — taking the climate controls, camera views and navigation with it, and often throwing a cascade of false "system inoperable" and even bogus drive-system messages. Second, after a software update (MBUX 2.4 and later versions are named by owners) menu icons such as the Settings tile simply disappear from the UI. Dealers have confirmed to owners that Mercedes is aware of the screen-off-while-driving behavior.
Common Symptoms
Center display goes black while driving
Head unit reboots itself after startup
Menu icons missing after an update
Frozen/unresponsive touchscreen
Loss of climate control access
False "drive system" or "system inoperable" messages
Backup camera unavailable
How to Fix
For a frozen or black screen, do the MBUX soft reboot first (press and hold the volume/power control, or use the app-precondition trick owners have documented) — a soft reboot also clears the false drive-system error messages. If it recurs, the dealer fix is a XENTRY reflash of the head unit (NTG7/MBUX) to the current software release; missing icons are restored by that reflash or a coding reset rather than by hardware. Persistent black screens after reflash point to a failed central display or head-unit module, which is a replacement.
A gap in the assembly process let some EQE sedans skip the steering-coupling bolt torque station entirely. The bolt that clamps the steering column coupling to the steering rack pinion is loose from new and works its way looser with mileage. Owners first notice a knocking or clun… Repairs typically run $0-$0. Severity: high.
What is the 2023-2025 Mercedes-Benz EQE Battery Management System Memory Overflow Opens HV Contactors — Sudden Loss of Drive Power?
Other control units on the EVA2 platform continuously send diagnostic requests to the high-voltage battery management system (BMS). The BMS memory capacity overflows, the module shuts down and commands the HV contactors open, disconnecting the 90.6 kWh pack from the drive unit. T… Repairs typically run $0-$0. Severity: high.
What is the 2023-2025 Mercedes-Benz EQE Over-the-Air Software Update Failures?
EQE owners report OTA software updates failing mid-installation, leaving the infotainment system in a degraded state or boot loop. The issue appears related to connectivity interruptions during the download phase and inadequate rollback mechanisms in the MBUX software. Severity: medium.
What is the 2023-2025 Mercedes-Benz EQE Charge Port Flap Actuator Failure — Flap Won't Open or Won't Latch Closed?
The EQE's charging flap is electrically released and requires the car to detect the key fob before it will unlatch. The small actuator motor (Mercedes part A0008206212) fails, or its latch sticks, leaving the flap either locked shut — you cannot charge at all — or stuck reporting… Repairs typically run $150-$600. Severity: medium.
What is the 2023-2025 Mercedes-Benz EQE Flush Retractable Door Handle Fails to Present or Sticks Retracted (Keyless-Go Handle Module)?
The EQE's flush-mounted presenting door handles use a small electric actuator plus a capacitive Keyless-Go sensor. Two distinct failure modes recur: the handle does not extend at all when you approach or touch it (actuator or module failure, often mechanically stuck so it "plops… Repairs typically run $500-$1,400. Severity: medium.
What is the 2023-2025 Mercedes-Benz EQE Intelligent Thermal Management Heat Pump Drops Out — Cabin Heat Goes Cold Mid-Drive?
The EQE's heat pump (Intelligent Thermal Management, part of the ENERGIZING/heat-pump option) intermittently stops delivering cabin heat: the blower keeps running but the air turns cold, sometimes with a climate fault message, and the system works normally again on the next drive… Repairs typically run $400-$3,500. Severity: medium.
What is the 2023-2025 Mercedes-Benz EQE MBUX Head Unit Black Screen / Spontaneous Reboot and Icons Lost After Software Update?
Two related MBUX failures recur on the V295. First, the central display goes black or the head unit reboots itself — sometimes during startup, sometimes while driving — taking the climate controls, camera views and navigation with it, and often throwing a cascade of false "system… Repairs typically run $0-$2,500. Severity: medium.
What is the 2023-2025 Mercedes-Benz EQE 12V AGM Battery Discharge / Parasitic Wake-Ups — "12V Battery Low" and a Car That Won't Wake?
The EQE keeps its 12V AGM battery topped up from the HV pack through the DC/DC converter, but only when the vehicle's control units are allowed to sleep. Owners report telematics and comfort modules that never enter sleep — triggered by scheduled departure/preconditioning times,… Repairs typically run $300-$700. Severity: medium.
What is the 2023-2025 Mercedes-Benz EQE DC Fast Charging Speed Inconsistency?
EQE owners experience significantly inconsistent DC fast charging speeds, with the car sometimes limiting to 50-80 kW even on 150+ kW capable chargers. The battery thermal management system is overly conservative, throttling charge rates based on recent driving history and ambien… Severity: low.
