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Mercedes-Benz · Known Issues

2025 Mercedes-Benz GLC Problems: 5 Known Issues

2025 model year · 1,100+ owner reports · Updated September 2026

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Issue summary

According to Au7o's analysis of 1,100+ owner reports, the 2025 Mercedes-Benz GLC has 5 documented known issues, with 4 rated critical. The most serious are Air Suspension Compressor Failure ($600-$2,000 repair), Steering Coupling Bolt Loosening / Loss of Steering Control (Recall), Infotainment Control Unit Reset Blanking the Instrument Cluster While Driving (Recall 26V281) ($0-$0 repair) and 12V Board-Net Parasitic Drain from Door Control Modules Leaving X254 GLC Stranded ($0-$600 repair). The most commonly reported issue is MBUX Infotainment System Freeze with 700 owner reports. Across all issues with published estimates, repair costs range from $600 to $2,000. DIY maintenance guides at au7o.io.

In This Article

  • GLC Electrical3
  • GLC Suspension1
  • GLC Steering1
  • FAQ
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In This Article

  • Electrical3
  • Suspension1
  • Steering1
  • FAQ

All 5 Known Issues

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On the 2024-2026 Mercedes-Benz GLC, on MBUX-equipped X254 GLC models the infotainment control unit can perform an unintended software reset while the vehicle is in motion. Because the digital instrument cluster is driven through that unit, the reset takes the cluster down with it: speed, warning telltales and other driving-related indicators disappear for the duration of the restart. Mercedes converted what had been an over-the-air campaign into a formal U.S. safety recall in April 2026 covering roughly 144,049 vehicles across the C-Class (206), E-Class (214), CLE (236), SL (232), AMG GT (192) and the 254-series GLC. This is a hard cluster blackout, not the general MBUX freeze/lag complaint — the head unit resets and takes the primary driver display with it, which is why NHTSA treated it as a crash risk rather than a convenience defect.

Common Symptoms

  • Instrument cluster goes blank while driving
  • Speedometer and warning lights disappear
  • Central display restarts on its own
  • Loss of navigation and media during a reset

How to Fix

Free safety recall — NHTSA campaign 26V281. Dealers install updated infotainment control unit software at no charge; roughly 62% of the affected population had already received the fix over the air before the recall was filed, so many owners are already remedied and should confirm by VIN on nhtsa.gov. If the cluster goes blank while driving, pull over safely and cycle the ignition; do not continue driving without speed and warning indications.

Typical repair cost:$0 - $0

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2023-2025 Mercedes-Benz GLC, owners of the second-generation X254 GLC report the 12V system going flat after only a few days parked, with a "12V Battery Low" message and, in a number of cases, a no-start and a tow. This is separate from the 48V mild-hybrid starter-generator failure: here the 48V system is healthy and it is the conventional 12V board net being drained. Mercedes technicians and owners on the GLC forums traced the parasitic draw to the door control modules failing to go to sleep, and service centres have addressed it by reflashing all control units including the Door Control Module. Some owners were told by dealers to charge the battery every three days and drive at least 40 minutes daily — a workaround, not a fix — and several report being towed more than once before the module software was updated.

Common Symptoms

  • "12V Battery Low" warning after a few days parked
  • No-start requiring a jump or a tow
  • Mercedes me app reports the battery as partially charged after a full drive
  • Random module faults and warning lights as voltage drops
  • Repeat flat battery after a new battery is fitted

How to Fix

Document the quiescent draw, update the implicated door and network modules, then capacity-test the AGM battery after repeated deep discharge. A replacement battery alone does not correct the parasitic drain and is not approved as the issue fix.

Typical repair cost:$0 - $600

Research This Issue

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Community Reported
Medium ConfidenceVerifiedReviewed Aug 2026
Community reported
700 owners

On the 2020-2025 Mercedes-Benz GLC, the MBUX infotainment system freezes, reboots, or displays a black screen. Bluetooth connections drop, Apple CarPlay/Android Auto disconnects randomly, and the voice assistant becomes unresponsive.

This issue also affects: Mercedes-Benz EQB, Mercedes-Benz GLB, Mercedes-Benz GLE

Common Symptoms

  • Touchscreen unresponsive to input
  • System reboots with Mercedes logo

How to Fix

Perform a system reboot by holding the volume and track-forward buttons for 10 seconds. Visit a dealer for the latest MBUX software update. If freezes persist, the head unit may need replacement.

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Owner tips & cautions

  • TipDisable wireless CarPlay and use a USB cable instead. Wireless connections cause more MBUX stability issues than wired.
Typical repair cost:$0 - $2,000

Research This Issue

Based on 700 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
Medium Confidence700 owner reportsLast reported by owners Dec 2025Reviewed Mar 2026
Community reported
400 owners

On the 2020-2025 Mercedes-Benz GLC, gLC models equipped with optional AIRMATIC air suspension experience premature compressor failure. The compressor overheats from compensating for minor air spring leaks and eventually burns out, leaving the vehicle in a lowered position.

This issue also affects: Mercedes-Benz AMG GT 4-Door, Mercedes-Benz GL-Class, Mercedes-Benz GLE

Common Symptoms

  • Vehicle sitting low after overnight parking
  • Suspension warning light on dashboard

How to Fix

Replace the air compressor and relay. Check all four air springs for slow leaks before installing a new compressor. The Arnott P-3508 is a reliable aftermarket alternative.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Arnott P-3475 WABCO air-suspension compressor assembly
    OEMArnott P-3475

    Confirmed failed X253/C253 AIRMATIC compressor after leak and electrical/control diagnosis Fitment/availability: The inspected direct U.S.

    ECS Tuning

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Owner tips & cautions

  • TipListen for the compressor running after you park. If you hear it cycling repeatedly, you have an air leak that will kill the compressor. Get it inspected promptly.
Typical repair cost:$600 - $2,000

Research This Issue

Based on 400 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
Medium Confidence400 owner reportsLast reported by owners Nov 2025Reviewed Mar 2026

On the 2023-2026 Mercedes-Benz GLC, recall 25V533 directly covers model-year 2023-2026 GLC 300 and GLC 300 4MATIC vehicles whose steering-coupling bolt may not have been torqued to production specifications. The connection can loosen over time, potentially causing loss of steering control and increasing crash risk. The report lists 1,686 GLC 300 4MATIC and 677 GLC 300 vehicles; those are recall populations, not owner-report totals.

Common Symptoms

  • VIN checked for recall 25V533
  • steering noise or looseness documented
  • recall rework completed by an authorized dealer

How to Fix

Check the VIN for recall 25V533 and have an authorized Mercedes-Benz dealer rework the steering-coupling bolt connection when eligible. Do not buy a bolt, nut, coupling or steering rack from this page; recall eligibility and the prescribed rework are VIN-specific.

Research This Issue

GoogleRedditYouTubeNHTSA
Community Reported
High ConfidenceVerifiedReviewed Aug 2026
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Frequently Asked Questions

What are the most common Mercedes-Benz GLC problems?

According to Au7o's analysis of 1,100+ owner reports, the 2025 Mercedes-Benz GLC has 5 documented issues. The most frequently reported are: Air Suspension Compressor Failure, Steering Coupling Bolt Loosening / Loss of Steering Control (Recall), Infotainment Control Unit Reset Blanking the Instrument Cluster While Driving (Recall 26V281). Of these, 4 are rated critical and should be addressed promptly.

Is the Mercedes-Benz GLC reliable?

The 2025 Mercedes-Benz GLC has 5 known issues documented across 1,100+ owner reports. 4 issues are rated critical: Air Suspension Compressor Failure and Steering Coupling Bolt Loosening / Loss of Steering Control (Recall) and Infotainment Control Unit Reset Blanking the Instrument Cluster While Driving (Recall 26V281) and 12V Board-Net Parasitic Drain from Door Control Modules Leaving X254 GLC Stranded. Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common Mercedes-Benz GLC problems?

Repair costs for known Mercedes-Benz GLC issues range from $0 to $2,000, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, Air Suspension Compressor Failure, typically costs $600-$2,000 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What is the 2020-2025 Mercedes-Benz GLC Air Suspension Compressor Failure?

GLC models equipped with optional AIRMATIC air suspension experience premature compressor failure. The compressor overheats from compensating for minor air spring leaks and eventually burns out, leaving the vehicle in a lowered position. Repairs typically run $600-$2,000. Severity: high.

What is the 2023-2026 Mercedes-Benz GLC Steering Coupling Bolt Loosening / Loss of Steering Control (Recall)?

Recall 25V533 directly covers model-year 2023-2026 GLC 300 and GLC 300 4MATIC vehicles whose steering-coupling bolt may not have been torqued to production specifications. The connection can loosen over time, potentially causing loss of steering control and increasing crash risk. Severity: high.

What is the 2024-2026 Mercedes-Benz GLC Infotainment Control Unit Reset Blanking the Instrument Cluster While Driving (Recall 26V281)?

On MBUX-equipped X254 GLC models the infotainment control unit can perform an unintended software reset while the vehicle is in motion. Because the digital instrument cluster is driven through that unit, the reset takes the cluster down with it: speed, warning telltales and other… Repairs typically run $0-$0. Severity: high.

What is the 2023-2025 Mercedes-Benz GLC 12V Board-Net Parasitic Drain from Door Control Modules Leaving X254 GLC Stranded?

Owners of the second-generation X254 GLC report the 12V system going flat after only a few days parked, with a "12V Battery Low" message and, in a number of cases, a no-start and a tow. This is separate from the 48V mild-hybrid starter-generator failure: here the 48V system is he… Repairs typically run $0-$600. Severity: high.

What is the 2020-2025 Mercedes-Benz GLC MBUX Infotainment System Freeze?

The MBUX infotainment system freezes, reboots, or displays a black screen. Bluetooth connections drop, Apple CarPlay/Android Auto disconnects randomly, and the voice assistant becomes unresponsive. Repairs typically run $0-$2,000. Severity: low.

Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.

Data sourced from 1,100+ owner reports, NHTSA recalls, TSBs, and automotive forums.