U0245: How to Diagnose & Fix — Lost Communication With Entertainment Control Module (Front)
2 vehicles · 2 makes · $250-$1,500 repair
How to diagnose and fix U0245: most-reported vehicles
Ranked by owner reports. Each card gives the symptoms, how to confirm the cause, the fix, parts and sources for that vehicle.
Honda Pilot · 2016–2022
Center console touchscreen goes completely black or becomes unresponsive. Audio/navigation system may enter infinite loop during shutdown that drains battery. Loose fuse connections in 2016 models and software glitches across all years are common. Class action lawsuit includes 2017-2022 models. Honda issued product update in December 2015 for 12,451 2016 Pilots.
Common Symptoms
- Center touchscreen completely black/no display
- Touchscreen frozen or unresponsive
- Infinite reboot loop
- Loss of radio, navigation, and climate controls
- Battery drain when vehicle is off
- System crash during use
How to Fix
Check fuse box for loose fuse controlling touchscreen (common in 2016). Perform hard reset by holding power button 10 seconds or disconnecting battery 10 minutes. Visit Honda dealer for software update (free under warranty). Persistent issues may need infotainment unit replacement ($800-$1,500). Some owners use aftermarket head units ($400-$800).
Owner tips & cautions
- TipCheck for loose fuse in fuse box (fuse not in full contact) - very common in 2016 models
- TipHard reset by holding power button 10 seconds or disconnecting battery 10 minutes often resolves temporary glitches
- TipRequest Honda dealer software update - free under warranty and resolves many infinite loop issues
- WarningIf screen drains battery overnight, disconnect infotainment fuse until dealer repair to avoid being stranded
Sources for this issue (1)
Jaguar XK · 2007–2015
The X150's center touchscreen commonly goes black or unresponsive while audio and climate keep working, or it sticks on the Jaguar logo and never boots. The root cause is often a fault on the fiber-optic MOST network (a broken ring or a module dragging the bus down) rather than a bad screen itself. Bluetooth, DVD-navigation and Sirius modules on the ring can trigger the blackout, and weak battery/ground connections make it worse.
Common Symptoms
- Black/blank touchscreen with audio still playing
- Screen stuck on Jaguar logo, never reaches menu
- Intermittent screen dropouts after 20+ seconds
- Loss of nav/radio/Bluetooth together
How to Fix
First try a hard reset (disconnect battery, briefly bridge the leads) and check fuses. Diagnose the MOST fiber-optic ring to find the module breaking it (touchscreen, DVD/nav head unit, Bluetooth or Sirius module) and repair/replace that node. A used replacement touchscreen is plug-and-play with no dealer programming, and an equivalent XF-era screen interchanges with the XK.
Sources for this issue (2)
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U0245 code reference
General diagnostic-code context. The code alone does not confirm a cause for your vehicle; use the applicable issue card and its sources.
Frequently asked questions
What does U0245 mean?
U0245 stands for "Lost Communication With Entertainment Control Module (Front)." A controller has lost the expected data-bus communication from the (front) Entertainment Control Module. Set on a calibrated timeout, it indicates lost communication with the rear-seat/auxiliary entertainment controller as referenced on the network.
What are the most common causes of U0245?
The most common causes of U0245 are: Power/ground loss to the entertainment module, Open/shorted bus wiring, Corroded/loose connectors, Failed entertainment control module, Network fault. The specific cause varies by vehicle.
How much does it cost to fix U0245?
Repair costs for U0245 range from $250 to $1,500, depending on the vehicle and root cause.
Which vehicles are affected by U0245?
Au7o has documented U0245 across 2 vehicle models from 2 manufacturers: Honda, Jaguar.
Content compiled with AI assistance using NHTSA complaints, TSBs, and owner reports. May contain errors. Always verify with your vehicle's service manual.