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RAM · Known Issues

2021 RAM ProMaster City Problems: 9 Known Issues

2021 model year · 3,600+ owner reports · Updated September 2026

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Issue summary

According to Au7o's analysis of 3,600+ owner reports, the 2021 RAM ProMaster City has 9 documented known issues, with 6 rated critical. The most serious are ZF 9HP 9-Speed Automatic Transmission Problems ($0-$5,000 repair), Electrical System Faults and Stalling ($200-$1,200 repair), Seat Belt Automatic Locking Retractor Deactivates Early, Failing to Hold a Child Restraint (2021 Recall Y61) ($0-$0 repair), Anti-Lock Brake System Module Internal Damage Causing Loss of Braking Assist (2020-2021 Recall Y11) ($0-$1,800 repair), 2.4L Tigershark MultiAir II (ED6) Excessive Oil Consumption from Piston Ring Coking Leading to Engine Seizure ($4,500-$9,000 repair) and MultiAir II Hydraulic Valve Actuator ("Brick") Solenoid Failure Causing Misfire and Limp Mode ($1,300-$3,000 repair). The most commonly reported issue is ZF 9HP 9-Speed Automatic Transmission Problems with 1,950 owner reports. Across all issues with published estimates, repair costs range from $150 to $9,000. DIY maintenance guides at au7o.io.

In This Article

  • ProMaster City Engine2
  • ProMaster City Transmission2
  • ProMaster City Electrical2
  • ProMaster City Safety/Recalls1
  • ProMaster City Brakes1
  • ProMaster City Body/Panels1
  • Recalls5
  • FAQ
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In This Article

  • Engine2
  • Transmission2
  • Electrical2
  • Safety/Recalls1
  • Brakes1
  • Body/Panels1
  • Recalls5
  • FAQ

All 9 Known Issues

NHTSA Recalls5 recalls

EQUIPMENT:OTHER:LABELS

Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Campaign #18V12900022/02/2018

SEAT BELTS

Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Campaign #21V69900009/09/2021

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.

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Frequently Asked Questions

What are the most common RAM ProMaster City problems?

According to Au7o's analysis of 3,600+ owner reports, the 2021 RAM ProMaster City has 9 documented issues. The most frequently reported are: ZF 9HP 9-Speed Automatic Transmission Problems, Electrical System Faults and Stalling, Seat Belt Automatic Locking Retractor Deactivates Early, Failing to Hold a Child Restraint (2021 Recall Y61). Of these, 6 are rated critical and should be addressed promptly.

Is the RAM ProMaster City reliable?

The 2021 RAM ProMaster City has 9 known issues documented across 3,600+ owner reports. 6 issues are rated critical: ZF 9HP 9-Speed Automatic Transmission Problems and Electrical System Faults and Stalling and Seat Belt Automatic Locking Retractor Deactivates Early, Failing to Hold a Child Restraint (2021 Recall Y61) and Anti-Lock Brake System Module Internal Damage Causing Loss of Braking Assist (2020-2021 Recall Y11) and 2.4L Tigershark MultiAir II (ED6) Excessive Oil Consumption from Piston Ring Coking Leading to Engine Seizure and MultiAir II Hydraulic Valve Actuator ("Brick") Solenoid Failure Causing Misfire and Limp Mode. Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common RAM ProMaster City problems?

Repair costs for known RAM ProMaster City issues range from $0 to $9,000, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, ZF 9HP 9-Speed Automatic Transmission Problems, typically costs $0-$5,000 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What is the 2015-2022 RAM ProMaster City ZF 9HP 9-Speed Automatic Transmission Problems?

The RAM ProMaster City uses the ZF 9HP48 9-speed automatic transmission which is plagued with harsh shifting, delayed engagement, gear hunting, and premature failure. The transmission struggles with low-speed maneuvers, often jerking or hesitating during parking lot driving. Some… Repairs typically run $0-$5,000. Severity: high.

Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.

Data sourced from 3,600+ owner reports, NHTSA recalls, TSBs, and automotive forums.

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ALL YEARS20222021202020192018201720162015

On the 2015-2022 RAM ProMaster City 2.4L Tigershark MultiAir II I4 (ED6), the only engine offered in the ProMaster City is the 2.4L Tigershark MultiAir II (FCA engine family ED6), the same long block used in the Jeep Cherokee/Renegade/Compass, Dodge Dart and Fiat 500X. The oil-control piston rings coke up and lose their seal, so oil passes into the combustion chamber and is burned. Consumption of 1-2 quarts per 1,000 miles is routinely reported by ProMaster City owners, and because the van has no oil level gauge and the low-oil warning strategy is late, delivery and fleet vans run the sump down between service intervals and seize or spin a bearing with little warning. Forum reports include a 2016 ProMaster City needing a complete engine replacement at roughly 61,000 miles. This is NOT the 3.0L diesel or 3.6L Pentastar story from the full-size ProMaster - that van's engines are unrelated and this defect does not apply to them.

This issue also affects: Alfa Romeo Giulia, Chrysler 300M, Chrysler Concorde

Common Symptoms

  • Oil level down 1-2 quarts between changes
  • Low oil pressure or oil light with no prior warning
  • Blue smoke from exhaust on startup or acceleration
  • Engine knocking or ticking that worsens
  • Engine stalls and will not restart
  • Engine replacement recommended by dealer

How to Fix

There is a free remedy path, but it is a Customer Satisfaction Notification, not a safety recall. Under FCA CSN W80 a dealer performs a documented oil consumption test (typically three 1,500-mile intervals); if the vehicle fails, FCA replaces the engine long block at no charge. The March 2022 $8 million Tigershark class-action settlement (final in 2023) extended the powertrain warranty for this defect to 7 years/100,000 miles from in-service date, added reimbursement for prior out-of-pocket oil-consumption repairs plus towing, and paid $340 to owners who received a long-block replacement under W80. Outside the warranty window the repair is a long block or a ring/piston job. Owners should check oil at every fuel stop and shorten oil change intervals; the settlement window has already expired for early vans.

Typical repair cost:$4,500 - $9,000

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2015-2022 RAM ProMaster City 2.4L Tigershark MultiAir II I4 (ED6), the 2.4L Tigershark uses MultiAir II electrohydraulic intake valve actuation: a solenoid-and-oil assembly (the "brick") bolted to the cylinder head replaces a conventional intake cam lobe profile. Its oil galleries and per-cylinder solenoids are extremely intolerant of dirty or degraded oil, and on a van that is already burning oil and running long fleet intervals the galleries varnish and the solenoids stick. The result is a cylinder-specific misfire, very rough idle, hesitation and a power-limiting limp mode. Because the same 2.4L ED6 MultiAir II unit is shared with the Jeep Renegade and Cherokee, the failure pattern and the repair procedure are identical across those vehicles. This is distinct from the transmission shift complaints already documented on this van - the driveability fault here originates in the cylinder head, not the 9-speed.

This issue also affects: Chrysler 300, Chrysler Aspen, Chrysler Cirrus

Common Symptoms

  • Rough idle and shaking at a stop
  • Cylinder misfire
  • Hesitation or loss of power under acceleration
  • Check engine light with limp mode
  • Ticking from the top of the engine

How to Fix

Check for a PCM/software update first; a calibration flash sometimes resolves the fault far more cheaply than hardware. Confirm oil condition and level, and cure any oil-consumption problem first, because a new brick installed on dirty oil will fail again. If the actuator assembly itself is bad it is replaced as a unit with a new metal gasket and valve cover gasket; the job needs a valve spring compressor and alignment dowels. Owner-reported DIY parts cost has been around $1,300-1,650 including tooling, with dealer quotes near $3,000. No recall covers this.

Typical repair cost:$1,300 - $3,000

Research This Issue

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Community Reported
Low ConfidenceVerifiedReviewed Aug 2026
Community reported
1,950 owners

On the 2015-2022 RAM ProMaster City, the RAM ProMaster City uses the ZF 9HP48 9-speed automatic transmission which is plagued with harsh shifting, delayed engagement, gear hunting, and premature failure. The transmission struggles with low-speed maneuvers, often jerking or hesitating during parking lot driving. Some owners report the transmission failing to shift out of first gear or getting stuck in gear. Multiple TSBs have been issued for shift quality calibration (TSB 21-008-18 REV.C). The 9HP has been the subject of class-action lawsuits across multiple Stellantis vehicles. TCM software updates may help but many trucks need valve body replacement ($1,200-2,000) or complete transmission rebuild ($3,000-5,000).

This issue also affects: Chrysler 200, Chrysler 300M, Chrysler Cirrus

Common Symptoms

  • Harsh or jerky shifting at low speeds
  • Hesitation when accelerating from stop
  • Transmission hunting between gears
  • Stuck in one gear (fails to upshift)
  • Clunking when shifting into Drive or Reverse
  • Delayed engagement (2-3 second delay)
  • Check engine light with transmission fault codes

How to Fix

Start with TCM software update at dealer (free under warranty), reference TSB 21-008-18 REV.C. Have dealer perform transmission adaptation reset after update. If shifts remain harsh, request valve body inspection/replacement ($1,200-2,000). Ensure correct ZF 9-speed fluid is used (Mopar 68218925AA). Complete fluid change (not just drain and fill) every 40,000 miles. If transmission has failed completely, replacement/rebuild costs $3,000-5,000. Some owners opt for remanufactured transmissions from Jasper or AAMCO.

Typical repair cost:$0 - $5,000

Research This Issue

Based on 1,950 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
High Confidence1,950 owner reportsLast reported by owners Feb 2026Reviewed Feb 2026

On the 2015-2022 RAM ProMaster City, the ProMaster City uses the ZF 9HP 9-speed automatic transmission that is shared with several Fiat Chrysler vehicles. This transmission is notorious for harsh 1-2 and 2-3 shifts, delayed downshifts, and a pronounced hesitation when accelerating from a stop. The TCM (Transmission Control Module) software struggles with the gear ratio spacing, and the transmission can feel confused in stop-and-go urban delivery driving. FCA/Stellantis has released numerous TCM software updates to address the shifting behavior.

This issue also affects: Chrysler 200, Chrysler Pacifica

Common Symptoms

  • Harsh or jerky 1-2 and 2-3 upshifts
  • Hesitation or delay when accelerating from a stop
  • Transmission hunting between gears on hills
  • Clunking when shifting from Park to Drive or Reverse
  • Feeling like the transmission cannot decide which gear to use

How to Fix

Update the TCM software to the latest calibration at a dealer — Stellantis has released over 10 revisions addressing shift quality. Perform a TCM adaptation reset after the update (the transmission relearns driving patterns over 500 miles). Change the transmission fluid at 60,000 miles even though the factory says it is a "lifetime" fill — fresh fluid noticeably improves shift quality. If harsh shifting persists, the valve body may need replacement.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Genuine Mopar 68218925AB 8 and 9 speed automatic transmission fluid

    Ram ProMaster City 948TE only after confirming transmission and service information; supersedes 68218925AA.

    FORTLUFT Auto Parts

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Typical repair cost:$150 - $2,500

Research This Issue

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Community Reported
High Confidence
Community reported
1,650 owners

On the 2015-2022 RAM ProMaster City, the RAM ProMaster City experiences various electrical system failures including random stalling, no-start conditions, instrument cluster blackouts, and multiple warning lights illuminating simultaneously. The Body Control Module (BCM) and Powertrain Control Module (PCM) are common failure points. Some vehicles stall while driving with no warning, creating dangerous situations. NHTSA has received hundreds of stalling complaints. The alternator and battery drain issues compound the electrical problems. TSB 08-048-19 addresses instrument cluster and BCM communication faults. PCM replacement: $600-1,200; BCM replacement: $400-800.

Common Symptoms

  • Engine stalls while driving without warning
  • Multiple warning lights illuminate simultaneously
  • Instrument cluster goes blank or flickers
  • Vehicle will not start (no crank, no start)
  • Intermittent power loss to accessories
  • Battery dies repeatedly despite replacement
  • Check engine light with multiple communication codes (U-codes)

How to Fix

Diagnose with wiTECH scan tool to check for communication faults (U-codes) between modules. Check TSB 08-048-19 for BCM and instrument cluster communication fixes. Common repairs: BCM replacement and programming ($400-800), PCM replacement and programming ($600-1,200), alternator replacement ($400-600). Check all ground connections, especially the main engine ground strap, for corrosion. Some stalling issues are resolved with a PCM software update. Battery should be AGM type with proper CCA rating.

Typical repair cost:$200 - $1,200

Research This Issue

Based on 1,650 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
High Confidence1,650 owner reportsLast reported by owners Feb 2026Reviewed Feb 2026

On the 2019-2021 RAM ProMaster City, on roughly 23,853 model year 2019-2021 ProMaster City vans, the Body Control Module software does not increase the flash rate when one or both turn signal lamps fail. The driver therefore gets no indication that a turn signal is out and keeps driving with an unsignalled turn - a non-compliance with Federal Motor Vehicle Safety Standard 108. This is a lighting-indication software defect and is separate from the general electrical faults and stalling already documented on this van. NHTSA campaign 21V728000, FCA internal recall Y71; owner letters mailed late October / November 2021.

Common Symptoms

  • Turn signal bulb burned out with no fast-flash warning
  • Turn signal indicator continues to flash at normal rate
  • Trailer or exterior lamp outage not reported by the cluster

How to Fix

Free recall remedy: the dealer reflashes the Body Control Module with updated software at no charge - no hardware is replaced. Owners should still physically confirm both front and rear turn signal lamps work, because on an affected van the instrument cluster will not tell them. Check the VIN against the NHTSA recall lookup; a software recall like this is commonly left unperformed on used and fleet vans.

Typical repair cost:$0 - $0

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2021 RAM ProMaster City, fCA recalled 2021 ProMaster City (and ProMaster) vehicles because the seat belt automatic locking retractor - the mode a belt must enter to cinch down and hold a child seat - can deactivate early. A child restraint installed with the seat belt can therefore fail to stay secured, and the caregiver has no way to see that the retractor released. This matters on the passenger-carrying Wagon body as much as on the Cargo van's second row. NHTSA campaign 21V699000, FCA internal recall Y61, owner notification mailed October 28, 2021.

Common Symptoms

  • Child seat loose after installation with the seat belt
  • Belt retractor does not stay in locking (ratcheting) mode
  • Belt pays back out after being cinched down

How to Fix

Free recall remedy: the dealer inspects the seat belt assemblies and replaces the affected retractors at no cost. Until the recall is performed, install child restraints using the LATCH lower anchors and tether rather than the seat belt where the seating position provides them, and pull the belt fully out to check that the retractor audibly ratchets into locking mode. Verify the VIN on the NHTSA recall lookup.

Typical repair cost:$0 - $0

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2020-2021 RAM ProMaster City, fCA recalled 2020-2021 ProMaster City vans because the ABS module can suffer internal damage, which can degrade braking performance and disable the autonomous/assisted braking functions that depend on the module. The failure gives no reliable advance warning to the driver, and on a loaded commercial van a loss of ABS function meaningfully lengthens stopping distance and removes stability support. NHTSA campaign 21V147000, FCA internal safety recall Y11; the remedy launched March 30, 2021. This is generation-late-run specific - it does not apply to 2015-2019 vans.

Common Symptoms

  • ABS warning light on
  • Traction and stability control lights on
  • Loss of anti-lock function during hard braking
  • Longer than normal stopping distance
  • Automatic emergency braking inoperative

How to Fix

Free recall remedy: the dealer replaces the ABS module at no cost. Verify with a VIN lookup on the NHTSA recall tool, since late-model used vans and off-lease fleet units frequently still carry the open campaign. An ABS module replaced outside of recall coverage is a $900-1,800 repair including programming.

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Typical repair cost:$0 - $1,800

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Aug 2026

On the 2015-2022 RAM ProMaster City, the ProMaster City cargo van variant has rear swing-out doors that are opened and closed hundreds of times per week in commercial delivery use. The door hinge pins and bushings wear rapidly under this use, causing the doors to sag, become difficult to close, and eventually scrape against the body. The upper hinge on the driver-side rear door fails first because the door weight concentrates on the upper hinge when open. Worn hinges also prevent the doors from sealing properly, allowing water intrusion into the cargo area.

Common Symptoms

  • Rear doors sagging and difficult to close
  • Doors scraping on body when opening or closing
  • Gap visible at top of closed door
  • Water leaking into cargo area from door seal gaps
  • Door does not latch on first attempt

How to Fix

Replace the hinge pins and bushings as a set for both rear doors. Aftermarket hinge repair kits are available with hardened steel pins and brass bushings for extended lifespan. If the hinge mounting holes in the body have elongated, they may need to be drilled out and reinforced with weld-in backing plates. Apply anti-seize compound to new hinge pins during installation. Lubricate all hinge pins with white lithium grease monthly in commercial delivery applications.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Genuine Mopar 68405388AA rear door upper hinge

    2015-2022 Ram ProMaster City rear cargo door upper hinge by current catalog; confirm VIN, door side and supersession.

    MoparPartsGiant
  • Genuine Mopar 68405477AA rear door lower hinge

    2015-2022 Ram ProMaster City rear cargo door lower hinge; confirm VIN, door side and current supersession from 68266419AA/68317230AA.

    MoparPartsGiant

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Typical repair cost:$200 - $600

Research This Issue

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Community Reported
Medium Confidence
Campaign #21V14700009/03/2021

STEERING:RACK AND PINION

Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.

Campaign #18V14900006/03/2018

EXTERIOR LIGHTING:TURN SIGNAL

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Campaign #21V72800021/09/2021

Enter your VIN at NHTSA.gov to check recalls specific to your vehicle.

get a full repair guide

What is the 2015-2022 RAM ProMaster City Electrical System Faults and Stalling?

The RAM ProMaster City experiences various electrical system failures including random stalling, no-start conditions, instrument cluster blackouts, and multiple warning lights illuminating simultaneously. The Body Control Module (BCM) and Powertrain Control Module (PCM) are commo… Repairs typically run $200-$1,200. Severity: high.

What is the 2021 RAM ProMaster City Seat Belt Automatic Locking Retractor Deactivates Early, Failing to Hold a Child Restraint (2021 Recall Y61)?

FCA recalled 2021 ProMaster City (and ProMaster) vehicles because the seat belt automatic locking retractor - the mode a belt must enter to cinch down and hold a child seat - can deactivate early. A child restraint installed with the seat belt can therefore fail to stay secured,… Repairs typically run $0-$0. Severity: high.

What is the 2020-2021 RAM ProMaster City Anti-Lock Brake System Module Internal Damage Causing Loss of Braking Assist (2020-2021 Recall Y11)?

FCA recalled 2020-2021 ProMaster City vans because the ABS module can suffer internal damage, which can degrade braking performance and disable the autonomous/assisted braking functions that depend on the module. The failure gives no reliable advance warning to the driver, and on… Repairs typically run $0-$1,800. Severity: high.

What is the 2015-2022 RAM ProMaster City 2.4L Tigershark MultiAir II (ED6) Excessive Oil Consumption from Piston Ring Coking Leading to Engine Seizure?

The only engine offered in the ProMaster City is the 2.4L Tigershark MultiAir II (FCA engine family ED6), the same long block used in the Jeep Cherokee/Renegade/Compass, Dodge Dart and Fiat 500X. The oil-control piston rings coke up and lose their seal, so oil passes into the com… Repairs typically run $4,500-$9,000. Severity: high.

What is the 2015-2022 RAM ProMaster City MultiAir II Hydraulic Valve Actuator ("Brick") Solenoid Failure Causing Misfire and Limp Mode?

The 2.4L Tigershark uses MultiAir II electrohydraulic intake valve actuation: a solenoid-and-oil assembly (the "brick") bolted to the cylinder head replaces a conventional intake cam lobe profile. Its oil galleries and per-cylinder solenoids are extremely intolerant of dirty or d… Repairs typically run $1,300-$3,000. Severity: high.

What is the 2015-2022 RAM ProMaster City 9-Speed Automatic Transmission Harsh Shifting and Hesitation?

The ProMaster City uses the ZF 9HP 9-speed automatic transmission that is shared with several Fiat Chrysler vehicles. This transmission is notorious for harsh 1-2 and 2-3 shifts, delayed downshifts, and a pronounced hesitation when accelerating from a stop. The TCM (Transmission… Repairs typically run $150-$2,500. Severity: medium.

What is the 2015-2022 RAM ProMaster City Rear Cargo Door Hinge Pin Wear and Door Sag?

The ProMaster City cargo van variant has rear swing-out doors that are opened and closed hundreds of times per week in commercial delivery use. The door hinge pins and bushings wear rapidly under this use, causing the doors to sag, become difficult to close, and eventually scrape… Repairs typically run $200-$600. Severity: medium.

What is the 2019-2021 RAM ProMaster City Body Control Module Software Fails to Signal a Burned-Out Turn Signal Bulb (2019-2021 Recall Y71)?

On roughly 23,853 model year 2019-2021 ProMaster City vans, the Body Control Module software does not increase the flash rate when one or both turn signal lamps fail. The driver therefore gets no indication that a turn signal is out and keeps driving with an unsignalled turn - a… Repairs typically run $0-$0. Severity: medium.