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Mercedes-Benz · Known Issues

2025 Mercedes-Benz GLS Problems: 6 Known Issues

2025 model year · 950+ owner reports · Updated September 2026

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Issue summary

According to Au7o's analysis of 950+ owner reports, the 2025 Mercedes-Benz GLS has 6 documented known issues, with 1 rated critical. The most serious is 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk ($2,500-$7,000 repair). The most commonly reported issue is Panoramic Sunroof Water Leak with 500 owner reports. Across all issues with published estimates, repair costs range from $100 to $8,000. DIY maintenance guides at au7o.io.

In This Article

  • GLS Drivetrain1
  • GLS Electrical2
  • GLS Body/Panels1
  • GLS Fuel System1
  • GLS Emissions1
  • FAQ
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In This Article

  • Drivetrain1
  • Electrical2
  • Body/Panels1
  • Fuel System1
  • Emissions1
  • FAQ

All 6 Known Issues

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On the 2020-2025 Mercedes-Benz GLS, the 4MATIC transfer case on the GLS is prone to internal bearing wear, typically beginning with fluid degradation or a slow leak from the output/case seals. As the bearings wear, owners report a whining or grinding noise that increases with vehicle speed and worsens over time. On the X167 generation the transfer case is more closely integrated with the 9G-Tronic transmission, so a severe bearing failure can shed metal debris into the transmission, turning a contained repair into a much larger and more expensive one. In the worst case a complete failure can lock the drivetrain or cause sudden loss of drive. Running mismatched/uneven tires accelerates the wear.

Common Symptoms

  • Whining noise that rises with speed
  • Grinding noise from drivetrain
  • Fluid leak under transfer case
  • Vibration or drivetrain bind
  • Sudden loss of power / drivetrain lock-up in severe cases

How to Fix

Service the transfer case fluid on a preventive interval (Mercedes does not list a fixed interval, but enthusiasts recommend roughly every 60,000 miles) and address any seal leak promptly to keep the fluid full. Investigate any speed-dependent whine early with a fluid inspection for metal particles. Always replace all four tires together with matching brand/size/wear to avoid driveline bind. A failed transfer case typically runs into the thousands, and far more if debris damages the transmission.

Typical repair cost:$2,500 - $7,000

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Community Reported
Medium ConfidenceVerifiedReviewed Jun 2026
Community reported
450 owners

On the 2020-2025 Mercedes-Benz GLS, the 48V EQ Boost mild hybrid system causes excessive battery drain when parked. A software bug in the 48V battery management module fails to properly enter sleep mode, draining both the 48V lithium-ion and 12V lead-acid batteries.

This issue also affects: Mercedes-Benz C-Class, Mercedes-Benz CLS-Class, Mercedes-Benz E-Class

Common Symptoms

  • Dead battery after sitting for 3-5 days
  • Multiple electrical warnings on startup

How to Fix

Update the 48V battery management software at the dealer. If both batteries are deeply discharged, they may need replacement. The 12V battery is $200-400, the 48V battery is $1,500-3,000.

Owner tips & cautions

  • TipIf the GLS sits for more than a week, connect a battery tender to the 12V battery under the hood. The 48V system draws from the 12V to maintain its state of charge.
Typical repair cost:$200 - $3,500

Research This Issue

Based on 450 owner reports

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Community Reported
Medium Confidence450 owner reportsLast reported by owners Dec 2025Reviewed Mar 2026

On the 2020-2025 Mercedes-Benz GLS, gLS X167 owners report the MBUX infotainment system freezing, showing a black or flickering screen, distorted display, unresponsive touch controls, or randomly rebooting. The faults are intermittent and often software-related, frequently triggered by or persisting through OTA/software updates. While usually not safety-critical, a frozen unit can disable navigation, climate controls and the central display, which is a notable annoyance in a vehicle at this price point.

Common Symptoms

  • Frozen / unresponsive central display
  • Black or flickering screen
  • Random system reboots
  • Touchscreen not responding
  • Navigation/climate controls unavailable until restart

How to Fix

Perform a soft reset by pressing and holding the infotainment power/volume control for about 10 seconds to reboot the system. Ensure the latest software is installed via Settings > System > Software Update. If freezes are recurring, the dealer can update or factory-reset MBUX, and persistent hardware faults may require head-unit service under warranty.

Typical repair cost:$0 - $600

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Jun 2026
Community reported
500 owners

On the 2020-2025 Mercedes-Benz GLS, the large panoramic sunroof on the X167 GLS develops water leaks at the drain tubes or seal interface. Water enters the headliner and can drip into the cabin, staining the headliner and potentially damaging the overhead electronics.

Common Symptoms

  • Water dripping from overhead console area
  • Damp headliner after rain or car wash

How to Fix

Clear the sunroof drain tubes with compressed air. Reseal the sunroof glass to the frame if the weatherstrip has shifted. If the headliner is water-stained, it may need cleaning or replacement.

Owner tips & cautions

  • TipAvoid automated car washes with high-pressure nozzles pointed at the roof. The extreme water pressure overwhelms the sunroof seals and drains. Hand wash or touchless wash only.
Typical repair cost:$100 - $1,500

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Based on 500 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
Medium Confidence500 owner reportsLast reported by owners Nov 2025Reviewed Mar 2026

On the 2020-2025 Mercedes-Benz GLS OM656 3.0L I6 diesel, the OM656 diesel uses a precise Bosch CP4 common-rail high-pressure fuel pump that reacts poorly to low-quality diesel or fuel contamination. Even minor tank impurities or a single mis-fueling event can damage the pump and injection nozzles, and metallic debris from a failing CP4 can circulate through the fuel system. Clogged fuel filters from contaminated fuel further disrupt combustion and cause power loss. Repairs can be extensive because a failed CP4 may require cleaning or replacing injectors, lines and the high-pressure pump. This is an EU-relevant concern given diesel availability and variable fuel quality across markets.

This issue also affects: Mercedes-Benz AMG GT, Mercedes-Benz E-Class, Mercedes-Benz G-Class

Common Symptoms

  • Hard starting or no-start
  • Rough running / misfire
  • Power loss
  • Fuel system warning light
  • Metal debris in fuel filter

How to Fix

Fuel only with high-quality diesel from reputable stations and never mis-fuel with petrol. Replace the fuel filter(s) on schedule. At the first sign of a hard start, rough running, or fuel-system warning, stop driving and have the fuel system inspected — catching CP4 wear early can avoid a full fuel-system contamination repair. If metallic debris is found, the pump, lines and injectors typically all require service.

Typical repair cost:$1,500 - $8,000

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Jun 2026

On the 2020-2025 Mercedes-Benz GLS OM656 3.0L I6 diesel, eU-market GLS 350d/400d models with the OM656 3.0L inline-six diesel suffer from sensitivity in the exhaust aftertreatment chain. The EGR (AGR) valve, diesel particulate filter (DPF) and SCR/AdBlue system are sensitive to poor fuel quality, short-trip driving and temperature swings. Clogged DPF, a dirty/sticking EGR valve, or a faulty EGR differential-pressure sensor cause power loss, failed regenerations, dashboard warnings and limp-home mode. A German motor-talk owner thread on the GLS X167 400d documents poor acceleration that resolves after a restart, traced to a replaced EGR differential-pressure sensor under warranty. This primarily affects diesels not sold in the US, so it is especially relevant to the EU market.

This issue also affects: Mercedes-Benz B-Class, Mercedes-Benz E-Class, Mercedes-Benz GLA

Common Symptoms

  • Reduced power / poor acceleration
  • Limp-home mode
  • DPF / exhaust warning light
  • Repeated regeneration cycles or failed regen
  • Increased fuel consumption
  • AdBlue/SCR warning

How to Fix

Drive the vehicle regularly at highway speed/load to allow active DPF regeneration to complete; avoid chronic short trips. Keep AdBlue topped up with spec-compliant fluid. Have a clogged DPF forced-regenerated or cleaned, and replace a sticking EGR valve or faulty EGR differential-pressure sensor as needed. Use good-quality diesel to reduce soot loading. Address fault codes promptly before forced regen damages the DPF.

Typical repair cost:$300 - $2,500

Research This Issue

GoogleRedditYouTubeNHTSA
Community Reported
High ConfidenceVerifiedReviewed Jun 2026
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Frequently Asked Questions

What are the most common Mercedes-Benz GLS problems?

According to Au7o's analysis of 950+ owner reports, the 2025 Mercedes-Benz GLS has 6 documented issues. The most frequently reported are: 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk, Panoramic Sunroof Water Leak, Battery Drain from 48V System. Of these, 1 is rated critical and should be addressed promptly.

Is the Mercedes-Benz GLS reliable?

The 2025 Mercedes-Benz GLS has 6 known issues documented across 950+ owner reports. 1 issue is rated critical: 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk. Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common Mercedes-Benz GLS problems?

Repair costs for known Mercedes-Benz GLS issues range from $0 to $8,000, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk, typically costs $2,500-$7,000 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What is the 2020-2025 Mercedes-Benz GLS 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk?

The 4MATIC transfer case on the GLS is prone to internal bearing wear, typically beginning with fluid degradation or a slow leak from the output/case seals. As the bearings wear, owners report a whining or grinding noise that increases with vehicle speed and worsens over time. On… Repairs typically run $2,500-$7,000. Severity: high.

What is the 2020-2025 Mercedes-Benz GLS Panoramic Sunroof Water Leak?

The large panoramic sunroof on the X167 GLS develops water leaks at the drain tubes or seal interface. Water enters the headliner and can drip into the cabin, staining the headliner and potentially damaging the overhead electronics. Repairs typically run $100-$1,500. Severity: medium.

Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.

Data sourced from 950+ owner reports, NHTSA recalls, TSBs, and automotive forums.

What is the 2020-2025 Mercedes-Benz GLS Battery Drain from 48V System?

The 48V EQ Boost mild hybrid system causes excessive battery drain when parked. A software bug in the 48V battery management module fails to properly enter sleep mode, draining both the 48V lithium-ion and 12V lead-acid batteries. Repairs typically run $200-$3,500. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS OM656 Diesel CP4 High-Pressure Fuel Pump Sensitivity and Injector Damage?

The OM656 diesel uses a precise Bosch CP4 common-rail high-pressure fuel pump that reacts poorly to low-quality diesel or fuel contamination. Even minor tank impurities or a single mis-fueling event can damage the pump and injection nozzles, and metallic debris from a failing CP4… Repairs typically run $1,500-$8,000. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS OM656 Diesel Emissions System Clogging (EGR/DPF/AdBlue SCR) and Limp Mode?

EU-market GLS 350d/400d models with the OM656 3.0L inline-six diesel suffer from sensitivity in the exhaust aftertreatment chain. The EGR (AGR) valve, diesel particulate filter (DPF) and SCR/AdBlue system are sensitive to poor fuel quality, short-trip driving and temperature swin… Repairs typically run $300-$2,500. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS MBUX Infotainment Freezing, Black Screen and Random Reboots?

GLS X167 owners report the MBUX infotainment system freezing, showing a black or flickering screen, distorted display, unresponsive touch controls, or randomly rebooting. The faults are intermittent and often software-related, frequently triggered by or persisting through OTA/sof… Repairs typically run $0-$600. Severity: low.