2017 Infiniti Q60 Problems: 6 Known Issues

On the 2017-2019 Infiniti Q60 VR30DDTT, early-production VR30DDTT engines can have the A/C compressor mounted slightly out of alignment with the rest of the accessory drive. The misalignment makes the serpentine belt track toward the edge of the smooth idler pulley, where it frays, walks off, and shreds. Because one belt drives the water pump, alternator, and A/C compressor, losing it means immediate charging failure and rapid overheating, and the departing belt can take out pulleys, the alternator, and the water pump with it. Infiniti issued TSB ITB17-004a (EM16-006a) covering the alignment inspection and A/C compressor re-alignment. The bulletin applies to 2017 Q60 built before May 27, 2016, the Q60's first VR30 builds, and the problem tapers off on later cars, though it is not impossible on 2018 and newer.

On the 2017-2018 Infiniti Q60 VR30DDTT, the turbocharger center bearing on the 3.0L twin-turbo VR30DDTT wears prematurely and lets engine oil leak internally past the bearing seals into the exhaust and intake tracts. Burning oil produces heavy white or blue smoke, fouls the catalyst, and trips the MIL; in severe cases the turbo loses boost control and comes apart internally, sending debris downstream. Infiniti acknowledged the defect with a turbocharger emission warranty extension covering 2017-2018 Q60 (excluding MY18.5) alongside 2016-2018 Q50, extending coverage on the turbocharger assembly to Full Useful Life — 10 years or 120,000 miles, whichever comes first — where the failure presents as white smoke or an oil leak with a MIL-on condition.

On the 2017-2022 Infiniti Q60 VR30DDTT, the VR30DDTT is direct-injected and turbocharged, and like most engines of that configuration it washes a measurable amount of unburned fuel past the rings into the sump — heavily so on short trips, cold running, and stop-start city use where the oil never reaches full temperature to boil the fuel back off. Diluted oil loses viscosity and film strength, which matters more here than on a naturally aspirated engine because the turbo bearings and the timing chain tensioners depend on that film. The factory oil change interval was written without much margin for this, and the owner community has largely converged on halving it. Left unaddressed, dilution is a contributing factor to the turbocharger bearing wear this engine is already known for.

On the 2017 Infiniti Q60, q60 coupes with the 2.0L turbo four use a saddle-shaped fuel tank whose transfer system moves fuel between the two lobes. Incorrect Fuel Pump Control Module software allows the main lobe to run too low to feed the engine even though usable fuel remains on the other side and the gauge still shows fuel available, producing an engine stall while driving — typically at lower indicated fuel levels. NHTSA campaign 17V476000 covers 2017 Q60 alongside 2016-2018 Q50 with the 2.0L engine; the recall began August 29, 2017.

On the 2017-2022 Infiniti Q60, the Q60 uses the same two-screen InTouch system as the Q50. One screen handles navigation and the other handles everything else, from radio and climate control to apps. Owners report that one or both screens freeze, go dark, or restart on their own. In a 2017 Q60 test-drive report, the top screen went dark while the car was in reverse, so the backup camera view did not appear. The second screen froze on its home screen and the instrument-cluster clock stopped, but the analog gauges and parking sensors kept working. The system worked normally the next time the car was started. When the screens are down you also lose controls that exist only on them, such as the heated steering wheel button. Infiniti has handled these problems with software updates rather than a single hardware fix. Bulletin ITB23-010A (April 2023) covers 2017-2022 Q60s and lists AV control unit software updates "to address stability improvements and bug fixes." It tells the dealer to first use ITB21-011 to check whether the fault is in the hardware or the software. Bulletin ITB23-009 (revised as ITB23-009A) covers 2020-2022 Q60s that have SiriusXM but no navigation and whose infotainment keeps rebooting, but it applies only to rental-fleet cars. Two camera-related software recalls also cover some Q60s: campaign R1912 (NHTSA 19V654) for 2018-2019 models and campaign R21A9 for 2021 models.

On the 2017-2022 Infiniti Q60, the Q60 with Direct Adaptive Steering exhibits a disconnected, artificial steering feel that many enthusiasts find unsatisfying. The steer-by-wire system filters out road imperfections but also removes valuable feedback for spirited driving.