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Subaru · Known Issues

2020 Subaru Crosstrek Problems: 7 Known Issues

2020 model year · 3,080+ owner reports · Updated September 2026

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Issue summary

According to Au7o's analysis of 3,080+ owner reports, the 2020 Subaru Crosstrek has 7 documented known issues, with 1 rated critical. The most serious is CVT Chain Stretch and Transmission Judder ($200-$8,500 repair). The most commonly reported issue is CVT Chain Stretch and Transmission Judder with 1,200 owner reports. Across all issues with published estimates, repair costs range from $150 to $8,500. DIY maintenance guides at au7o.io.

In This Article

  • Crosstrek Transmission2
  • Crosstrek Electrical1
  • Crosstrek Drivetrain1
  • Crosstrek Brakes1
  • Crosstrek Engine1
  • Crosstrek Body/Panels1
  • Recalls3
  • FAQ
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In This Article

  • Transmission2
  • Electrical1
  • Drivetrain1
  • Brakes1
  • Engine1
  • Body/Panels1
  • Recalls3
  • FAQ

All 7 Known Issues

Filter:
ALL YEARS20262025202420232022202120202019201820172016201520142013

When Issues Typically Appear

Premature Wheel Bearing Failure
50K-90K
CVT Chain Stretch and Transmission Judder
80K-130K
CVT Hesitation and Delay From Stop
80K-120K
038K75K113K150K mi
Community reported
1,200 owners

On the 2013-2021 Subaru Crosstrek, the Lineartronic CVT (TR690) used in Crosstreks develops chain stretch over time, typically between 80,000-130,000 miles. The stretched chain causes slippage, resulting in judder during light acceleration, particularly between 20-45 mph. The issue worsens in cold weather and uphill conditions. Subaru addressed earlier models under warranty extension WTY-72 (10 years/100,000 miles) and released multiple software calibration updates. In severe cases, the CVT requires complete replacement.

This issue also affects: Subaru Ascent, Subaru Forester, Subaru Impreza

Common Symptoms

  • Juddering or shaking during light acceleration at 20-45 mph
  • Slipping sensation when climbing hills
  • Delayed response when pressing accelerator
  • Whining noise from transmission that increases with speed
  • Check Engine Light with CVT-related codes (P0700, P2764)

How to Fix

Start with CVT fluid drain and refill using Subaru CVT Fluid Lineartronic II (SOA427V1700). Have dealer apply latest transmission control module software update. If judder persists, valve body replacement may resolve the issue. For severe chain stretch, full CVT replacement is needed (Subaru reman unit available). Verify if covered under Subaru's CVT warranty extension program WTY-72.

Typical repair cost:$200 - $8,500

Research This Issue

Based on 1,200 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
High Confidence1,200 owner reportsLast reported by owners Feb 2026Reviewed Feb 2026

On the 2013-2023 Subaru Crosstrek, the Crosstrek's Lineartronic CVT exhibits a noticeable 1-2 second delay when accelerating from a complete stop, particularly at intersections. The hesitation is dangerous in situations requiring quick acceleration (merging, left turns across traffic). The issue is related to the CVT's torque converter lockup strategy and throttle mapping. Multiple TSBs have been released for TCM reprogramming, but the fundamental delay persists to some degree in most units.

This issue also affects: Subaru Ascent, Subaru Forester, Subaru Impreza

Common Symptoms

  • 1-2 second delay when pressing gas from a stop
  • Vehicle feels like it is in neutral momentarily
  • Lurching or jerking when power finally engages
  • Worse when cold or in stop-and-go traffic
  • RPMs rise before vehicle moves

How to Fix

Have dealer apply the latest TCM software calibration — there have been multiple revisions and the most recent provides the best response. Perform CVT fluid change with Subaru Lineartronic CVT Fluid II (SOA868V9245). If hesitation is severe and persists after updates, valve body replacement may be necessary. All Subarus have extended 10-year/100,000-mile CVT warranty coverage.

Typical repair cost:$0 - $4,500

Research This Issue

GoogleRedditYouTubeNHTSA
Community Reported
High Confidence
Community reported
1,100 owners

On the 2018-2023 Subaru Crosstrek, the second-generation Crosstrek's Starlink infotainment system (both 6.5-inch and 8.0-inch units) frequently freezes, goes blank, or becomes unresponsive to touch input. The system can reboot randomly while driving, temporarily disabling the backup camera and Bluetooth. Software bugs cause lag, delayed response to inputs, and Bluetooth connectivity drops. Subaru has released numerous over-the-air and dealer-applied software updates to address stability, but issues persist for many owners.

Common Symptoms

  • Touchscreen freezing and not responding to inputs
  • Screen going blank or black while driving
  • System rebooting spontaneously
  • Bluetooth disconnecting or failing to pair
  • Backup camera display not activating when in reverse
  • CarPlay/Android Auto disconnecting frequently

How to Fix

Check for and install the latest Starlink firmware update at a Subaru dealer. Perform a system reset by holding the power/volume knob for 10+ seconds. If issues persist, a full system reflash may be needed. Some owners have had the head unit replaced under warranty (Subaru part 86271FL62A for 8-inch unit). Ensure all phone Bluetooth pairings are deleted and re-paired after any update.

Typical repair cost:$0 - $1,500

Research This Issue

Based on 1,100 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
High Confidence1,100 owner reportsLast reported by owners Feb 2026Reviewed Feb 2026
Community reported
780 owners

On the 2013-2022 Subaru Crosstrek, crosstreks are prone to premature wheel bearing failure, particularly on the rear wheels, often occurring between 50,000-90,000 miles. The AWD system places additional stress on wheel bearings. Contamination from road salt and water intrusion accelerates bearing wear. Failed wheel bearings create a humming or growling noise that changes with vehicle speed and may be louder during turns. If ignored, a severely worn bearing can cause wheel wobble and ABS/traction control malfunctions.

Common Symptoms

  • Humming or growling noise that increases with vehicle speed
  • Noise changes pitch or volume when turning left or right
  • Vibration felt through steering wheel or floor
  • ABS or traction control warning light
  • Play or looseness felt when rocking the wheel by hand

How to Fix

Replace the failed wheel bearing hub assembly. Subaru uses pressed-in bearings that require a hydraulic press - the entire knuckle must be removed. Rear bearings are more common failures. Use quality replacements: NSK 62BWKH19 (OEM supplier), SKF BR930737, or Timken HA590361. Replace in pairs (both rears or both fronts) for even wear. Torque axle nut to 162 ft-lbs per Subaru spec.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Genuine Subaru 28473FL040 Rear Hub Unit Complete (superseded by 28473FL041)

    bolt-in rear hub-and-bearing assembly for the diagnosed rear branch only Fitment/availability: Rear position only for the retailer-cataloged 2017-2021 Crosstrek Base, Limited, Premium and Sport 2.0L/2.5L applications; exclude hybrid and …

    SubaruPartsDeal

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Typical repair cost:$300 - $800

Research This Issue

Based on 780 owner reports

GoogleRedditYouTubeNHTSA
Community Reported
High Confidence780 owner reportsLast reported by owners Feb 2026Reviewed Feb 2026

On the 2016-2023 Subaru Crosstrek, the rear brake calipers on Crosstreks are prone to seizing, particularly in regions with road salt and wet climates. The caliper slide pins corrode and bind, causing the brake pads to drag on the rotor. This leads to premature pad and rotor wear on one side, reduced fuel economy, and a burning brake smell. If left unaddressed, the rotor can warp or the pads can wear down to metal, damaging the caliper.

Common Symptoms

  • Vehicle pulls to one side when braking
  • Burning smell from rear brakes after driving
  • Rear wheel hot to the touch after short drive
  • Uneven brake pad wear (inner vs outer)
  • Grinding or scraping noise from rear brakes
  • Reduced fuel economy

How to Fix

Remove, clean, and re-grease the caliper slide pins with high-temperature silicone brake grease. If pins are heavily corroded or pitted, replace them. Replace brake pads and machine or replace rotors if they are scored or warped. In severe cases where the caliper piston is seized, replace the caliper. Apply anti-seize to the slide pin boots and inspect annually.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Permatex 20352 Silicone Brake Parts Lubricant

    rubber-, plastic- and metal-compatible brake hardware lubricant; never apply to pad or rotor friction surfaces Fitment/availability: Universal service chemical, not a vehicle-specific brake component; use only where the exact Subaru serv…

    AutoZone

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Typical repair cost:$150 - $600

Research This Issue

GoogleRedditYouTubeNHTSA
Community Reported
Medium Confidence

On the 2018-2021 Subaru Crosstrek FB20, 2018-2021 Crosstrek 2.0L manual-transmission owners experience noticeable hesitation and lack of power in the 1500-3500 RPM range. Subaru TSB 09-77-21R (revised 8/19/21) traces it to the knock sensor misreading crankshaft vibration as detonation and retarding ignition timing. Fix is an ECM flash with model-year-specific .pak files via FlashWrite.

Common Symptoms

  • bog or hesitation on tip-in
  • no power between 1500-3500 rpm
  • feels like it won't pull from low gear
  • improves above 3500 rpm

How to Fix

Have the dealer perform TSB 09-77-21R ECM reprogramming with the correct year-specific .pak file. Requires a Midtronics DCA-8000/GR8-1100 in power-supply mode. Covered under powertrain warranty.

Typical repair cost:$0 - $200

Research This Issue

GoogleRedditYouTubeNHTSA
Community Reported
High ConfidenceVerifiedReviewed Jun 2026

On the 2018-2025 Subaru Crosstrek, the 2nd generation Crosstrek (2018+) has a windshield that is extremely prone to cracking, even from minor stone chips. The windshield's steep rake angle and thin design make it vulnerable to temperature-induced stress cracks. EyeSight-equipped models require dealer recalibration after replacement, significantly increasing the total cost. Many owners report needing 2-3 windshield replacements within the warranty period.

This issue also affects: Subaru Impreza, Subaru Outback

Common Symptoms

  • Crack appearing from edge with no obvious impact
  • Small chip rapidly spreading into a long crack
  • Cracking near EyeSight camera housing
  • Multiple windshield replacements needed within ownership

How to Fix

Replace with OEM Subaru glass or Pilkington (OEM supplier) for EyeSight compatibility. After installation, dealer EyeSight recalibration is mandatory ($200-400). File an insurance claim through comprehensive coverage — many states have zero-deductible glass coverage. Consider applying a ceramic coating or clear protection film to the new windshield to reduce chip susceptibility.

Typical repair cost:$500 - $1,100

Research This Issue

GoogleRedditYouTubeNHTSA
Community Reported
Medium Confidence
NHTSA Recalls3 recalls

POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH

Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.

Campaign #23V75500009/11/2023

POWER TRAIN:DRIVELINE:DRIVESHAFT

Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.

Campaign #23V75400009/11/2023

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek and Impreza vehicles. Due to insufficient clearance, the instrument panel harness may contact the steering beam bracket, damaging the wire insulation and causing a short circuit.

Campaign #23V55100004/08/2023

Enter your VIN at NHTSA.gov to check recalls specific to your vehicle.

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Other Subaru Models

Subaru Forester46Subaru Outback40Subaru WRX31Subaru Ascent25Subaru Solterra24Subaru Legacy18

Frequently Asked Questions

What are the most common Subaru Crosstrek problems?

According to Au7o's analysis of 3,080+ owner reports, the 2020 Subaru Crosstrek has 7 documented issues. The most frequently reported are: CVT Chain Stretch and Transmission Judder, Starlink Infotainment System Freezing and Unresponsive Touchscreen, Premature Wheel Bearing Failure. Of these, 1 is rated critical and should be addressed promptly.

Is the Subaru Crosstrek reliable?

The 2020 Subaru Crosstrek has 7 known issues documented across 3,080+ owner reports. 1 issue is rated critical: CVT Chain Stretch and Transmission Judder. Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common Subaru Crosstrek problems?

Repair costs for known Subaru Crosstrek issues range from $0 to $8,500, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, CVT Chain Stretch and Transmission Judder, typically costs $200-$8,500 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What is the 2013-2021 Subaru Crosstrek CVT Chain Stretch and Transmission Judder?

The Lineartronic CVT (TR690) used in Crosstreks develops chain stretch over time, typically between 80,000-130,000 miles. The stretched chain causes slippage, resulting in judder during light acceleration, particularly between 20-45 mph. The issue worsens in cold weather and uphi… Repairs typically run $200-$8,500. Severity: high.

What is the 2018-2023 Subaru Crosstrek Starlink Infotainment System Freezing and Unresponsive Touchscreen?

The second-generation Crosstrek's Starlink infotainment system (both 6.5-inch and 8.0-inch units) frequently freezes, goes blank, or becomes unresponsive to touch input. The system can reboot randomly while driving, temporarily disabling the backup camera and Bluetooth. Software… Repairs typically run $0-$1,500. Severity: medium.

Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.

Data sourced from 3,080+ owner reports, NHTSA recalls, TSBs, and automotive forums.

What is the 2013-2022 Subaru Crosstrek Premature Wheel Bearing Failure?

Crosstreks are prone to premature wheel bearing failure, particularly on the rear wheels, often occurring between 50,000-90,000 miles. The AWD system places additional stress on wheel bearings. Contamination from road salt and water intrusion accelerates bearing wear. Failed whee… Repairs typically run $300-$800. Severity: medium.

What is the 2016-2023 Subaru Crosstrek Rear Brake Caliper Seizing?

The rear brake calipers on Crosstreks are prone to seizing, particularly in regions with road salt and wet climates. The caliper slide pins corrode and bind, causing the brake pads to drag on the rotor. This leads to premature pad and rotor wear on one side, reduced fuel economy,… Repairs typically run $150-$600. Severity: medium.

What is the 2018-2021 Subaru Crosstrek 2.0L Manual Transmission Hesitation/Lack of Power at 1500-3500 RPM (TSB 09-77-21R)?

2018-2021 Crosstrek 2.0L manual-transmission owners experience noticeable hesitation and lack of power in the 1500-3500 RPM range. Subaru TSB 09-77-21R (revised 8/19/21) traces it to the knock sensor misreading crankshaft vibration as detonation and retarding ignition timing. Fix… Repairs typically run $0-$200. Severity: medium.

What is the 2013-2023 Subaru Crosstrek CVT Hesitation and Delay From Stop?

The Crosstrek's Lineartronic CVT exhibits a noticeable 1-2 second delay when accelerating from a complete stop, particularly at intersections. The hesitation is dangerous in situations requiring quick acceleration (merging, left turns across traffic). The issue is related to the… Repairs typically run $0-$4,500. Severity: medium.

What is the 2018-2025 Subaru Crosstrek Windshield Stress Cracking?

The 2nd generation Crosstrek (2018+) has a windshield that is extremely prone to cracking, even from minor stone chips. The windshield's steep rake angle and thin design make it vulnerable to temperature-induced stress cracks. EyeSight-equipped models require dealer recalibration… Repairs typically run $500-$1,100. Severity: low.